Return Policy

At FraternalTies, I handle every part of the business personally — from designing and producing the products to shipping, photography, and customer service. The only thing I don’t manage is the taxes, which are expertly taken care of by my wife. Because it's a one-person operation (with the exception of taxes!), I appreciate your patience if certain processes take a bit more time.

Returns:

You have 30 days from the date you received your item to request a return for most products. To be eligible, items must be unused, in the same condition as received, and in their original packaging.

However, return eligibility varies depending on the product:

  • Print-on-Demand Products (e.g., mugs, pillowcases): These are custom-made to order and can only be returned if they arrive damaged or defective. Please contact me within 7 days of receiving the item to initiate a return for these products.
  • Jacquard Woven Silk Neckties & Apparel: Eligible for return within 30 days as long as they are unworn and in their original packaging.
  • Automatic Watches: Eligible for return within 30 days for unused items in original packaging and condition.

Please note that custom or personalized items (such as custom-designed neckties) are not eligible for return unless they arrive damaged or defective.

Refunds:

Once I receive your returned item, I will inspect it and notify you of the approval or rejection of your refund. Since I personally manage all returns, please allow up to 10 business days for refunds to be processed.

Exchanges:

Exchanges are offered for defective or damaged items. If you need to exchange a product, feel free to get in touch with me.

Shipping:

Return shipping costs are the responsibility of the customer unless the item is incorrect or defective. Shipping costs are non-refundable.

Contact Me:

The best way to reach me is by phone at 1-947-962-8213. You can call or send a text message, and I’ll personally get back to you as soon as possible to assist with your return or any questions.