PUT IT ON LAY-BUY
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CUSTOMER QUESTIONS & ANSWERS QUESTIONS |
ANSWERS |
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Checkout |
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Is it safe & secure |
All LAY-BUY payments are automatically setup in PayPal |
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Can customer select the down-payment % they want to pay |
Customer is presented with a dropdown to select the down-payment they want to pay |
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Can customer select how many months they need to pay-off the balance |
Customer is presented with a dropdown to select how many monthly instalments |
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Cost |
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Are there any ongoing costs |
No ongoing costs - only a once-off 1.9% admin fee, payable to Lay-Buys |
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Are there any interest charges |
No interest charges ever |
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Are there any late fees |
No late fees ever |
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Post Order |
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When do I receive the goods |
Customer receives their goods after their final payment |
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How are Lay-Buy instalment payments paid |
Lay-buy instalment payments are auto-paid from your linked card in your PayPal setup |
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How do I ensure all Lay-Buy instalment payments are paid |
Customer to ensure there is always funds available |
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Can a customer manually make payments towards their Lay-Buy order |
No - all Lay-buy payments are automated via a recurring profile in your PayPal setup |
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Can a customer settle a LAY-BUY earlier |
Yes - please contact store to revise payment plan. Customers cannot revise themselves |
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Can a customer change the amount of months on their LAY-BUY payment plan |
Yes – please contact store to revise payment plan. Customers cannot revise themselves |
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What happens if a payment is missed |
PayPal will then auto attempt again in 5 days, two more times |
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Is the customer and merchant told about a missed Payment |
Yes, PayPal send an email notification to both parties |
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How does a customer catch up a missed payment |
Seller will invoice customer for missed payment, and move status in SHOPIFY to paid |
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Can a customer see their payment plan |
Yes, you can login to your PayPal account – go to settings >> payments >> pre-approved payments |